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Flood damage cleanup

Flood cleanup and restoration after rising water

Water from the street, a canal, or the ocean is contaminated from the moment it crosses your threshold. We pump it out, cut away what it soaked, sanitize the structure, and dry what remains to measured readings.

  • 24/7 emergency line
  • IICRC Certified Firm
  • Insurance claim documentation

On call 24/7

Free inspection

Schedule a no-cost on-site inspection. A restoration specialist will contact you within a few minutes to confirm the details.

Enter your name.

Enter a 10-digit phone number.

Enter a 5-digit ZIP code.

Choose the type of damage.

Floodwater in the building? Call (954) 289-0566 to speak with a restoration specialist right away. Our specialists are standing by and on call 24/7.

Recognized by

  • Angi Super Service Award 2025
  • Thumbtack Top Pro 2026
  • Expertise.com Best Water Damage Restoration Services in Pompano Beach 2026
  • 30+ YEARS OF INDUSTRY EXPERIENCE
  • BBB Accredited Business, A+ rating
  • IICRC Certified Firm

How flood cleanup differs from other water damage

A flood loss is water that rose into the building from outside: storm surge, an overflowing canal, a king tide pushing up through storm drains, or rain the streets could not carry away. It picks up soil, sewage, fuel, and lawn chemicals on the way in, so the IICRC classifies it as Category 3, meaning grossly contaminated, no matter how clear it looks.

That classification changes the job. Porous materials that floodwater touched, such as carpet, pad, drywall, insulation, and particleboard cabinet bases, are generally removed rather than dried. Drywall comes out with a "flood cut," a straight line above the highest wet point, so new sheets go back in cleanly. Then the structure is cleaned, sanitized, and dried.

Salt adds a South Florida complication. Surge and tidal water leave salt in concrete block and the slab, and salt pulls moisture from humid air, so a wall can keep reading damp after it should be dry. It also corrodes nails, outlet boxes, and appliance parts. Surfaces that saw salt water are rinsed and cleaned before drying begins.

What to look for

Signs floodwater reached more than you can see

  • A stain line on drywall

    Floodwater marks its high point on the wall. The drywall above that mark has usually wicked moisture several inches higher.

  • Silt along baseboards

    A film of mud or sand at the base of walls and under furniture means water sat there. It has to be cleaned off, not just dried.

  • Swollen door frames and toe-kicks

    MDF and particleboard soak up floodwater and swell. Doors that stick or cabinet bases that bulge have taken on water.

  • Exterior walls that stay cool

    In block homes, drywall on exterior walls is fastened to furring strips with insulation behind it. That cavity traps water and has to be opened.

  • Sewage or fuel odor

    A sour, sewer, or gasoline smell means the water carried contaminants inside, even if it looked clean coming in.

  • White crust or early rust

    After salt water dries it can leave a white residue on block and tile, and rust on fasteners, hinges, and appliance parts.

Our process

How we clean up after a flood

Floodwater is handled as Category 3 water from the first step to the last.

Living room drying setup with four red air movers and a red dehumidifier around flood-cut walls
  • IICRC Certified Firm
  • Insurance Claim Documentation
  • Emergency 24/7 Response
  1. 01

    Check safety before entry

    We confirm power to flooded rooms is off at the breaker and look for structural damage and gas odors before anyone walks through. If water reached outlets or the panel, an electrician should check them before power is restored.

  2. 02

    Record the damage

    Every room is photographed at the water line, along with contents and materials before removal. If your flood adjuster wants samples of removed carpet or other materials, we set them aside.

  3. 03

    Extract water and remove silt

    Pumps and extractors pull out remaining water. Mud, sand, and debris are shoveled and squeegeed out before cleaning starts.

  4. 04

    Flood cuts and tear-out

    Wet drywall, insulation, carpet and pad, swollen baseboards, and cabinet bases are removed. Drywall is cut level, above the highest wet reading, to keep the rebuild simple.

  5. 05

    Clean and sanitize

    Exposed framing, block, the slab, and salvageable hard surfaces are cleaned and treated with antimicrobial products. Areas that took on salt water are rinsed first.

  6. 06

    Dry the structure

    Dehumidifiers and air movers run until the slab, block, and framing reach normal readings. Masonry that sat in water dries slowly, so we measure instead of estimating.

  7. 07

    Close out and repairs

    You receive photos, moisture logs, and a scope that separates building items from contents. Repairs start once the structure is confirmed dry.

Types and causes

Types of flooding we clean up

  • Heavy rainfall

    Rain that falls faster than streets and swales can drain it. The April 12, 2023 storm dropped about 26 inches on Fort Lauderdale in roughly a day, far more than the drainage system could carry.

  • Storm surge

    Ocean water driven ashore by a hurricane or tropical storm. It is salt water, carries heavy debris, and reaches beachfront and Intracoastal properties first.

  • King tides

    The year's highest tides, usually in the fall, can push water up through storm drains and over low seawalls in waterfront neighborhoods on sunny days.

  • Canal and lake overflow

    Inland communities built around canals and retention lakes can flood when water levels stay high through days of rain.

  • Backups during a flood

    When the ground and the storm system are saturated, water can rise through floor drains, showers, and toilets inside the house.

Timing

What happens when floodwater sits

Contaminated water keeps soaking into the building while it stands, and the bacteria it carries keep multiplying after it drains.

  1. First 24 hours

    Drywall, insulation, and cabinet bases absorb contaminated water, and bacteria from soil and sewage spread across wet surfaces.

  2. Days 1–3

    Mold can begin on wet drywall and wood. Silt and salt dry onto surfaces and get harder to clean.

  3. Days 3–7

    Swollen materials come apart, trim and framing can warp, and metal fasteners and outlet boxes start to corrode.

  4. After a week

    Growth spreads inside wall cavities, more of the structure has to come out, and the job becomes mold remediation as well as flood cleanup.

Why Restoration USA

Why call Restoration USA for flood cleanup

  • IICRC Certified Firm

    We follow IICRC procedures for Category 3 water, so nothing floodwater soaked is simply dried and left in the wall.

  • Records built for flood claims

    Dated photos of the water line, moisture logs, and a scope split between building and contents, the way flood policies are written.

  • Emergency line answered 24/7

    After a regional flood, call early. We will tell you when a crew can reach you and what to do until then.

  • Homes and businesses

    Single-family homes, ground-floor condos, retail bays, and warehouses that took on water from the street.

  • These guys are AWESOME. We had a huge flood in our house and they handled everything from packing up our contents, drying out our home and restoring our home like nothing ever happened. They were very professional and brought our home back to normal in the time that they promised and we agreed on. I highly recommend them for all your restoration needs. Cheers

    Danny B. Google review View source
Technician photographing a water-stained wall with a tablet and holding a moisture meter to document the loss for insurance

★ Every job is documented: photos, readings, and an itemized scope.

Insurance

Flood damage and your insurance

A standard homeowners policy usually excludes flooding from rising water, including storm surge, overflowing canals, and street flooding. That coverage comes from a separate flood policy, through the National Flood Insurance Program (NFIP) or a private flood insurer. Flood policies typically split building coverage from contents coverage, and NFIP policies do not pay for temporary housing.

Water that came in because wind tore the roof or broke a window is often handled under your homeowners or windstorm coverage instead, so how the water entered matters. We record the entry points, the water line in each room, and every item removed. You open the claim with your carrier; flood policies have their own deadlines, including a signed proof of loss, so report the damage promptly.

Usually covered

  • Sudden pipe bursts and supply-line failures
  • Water heater ruptures
  • Toilet, sink, and tub overflows
  • Appliance and AC overflows
  • Burst or accidentally discharged fire sprinklers
  • Water that enters through storm damage to the roof or windows
  • Mold caused by a covered water loss, often up to a set limit

What we document

  • Source of the loss and affected areas
  • Daily moisture readings and equipment logs
  • Thermal images of hidden moisture
  • Every material removed, and why
  • Each condo unit and common area, documented separately
  • Dated photos and an itemized scope of work

Carriers we've worked with: Citizens Property Insurance, Universal Property & Casualty, Tower Hill Insurance, State Farm, Allstate, USAA, and many more.

Coverage decisions belong to your insurer and depend on your policy. Florida does not allow assignment of benefits on property policies issued on or after January 1, 2023, so you stay in control of your claim.

How water damage claims work in Florida

FAQ

Flood Damage Cleanup & Restoration: common questions

Can I just dry out my house after a flood?

Not the materials floodwater soaked. Carpet, pad, drywall, insulation, and particleboard that sat in Category 3 water hold contamination that drying does not remove, so they are taken out. Tile, concrete block, the slab, and most solid wood framing can be cleaned, sanitized, and dried in place.

How high do you cut the drywall after a flood?

Above the highest point where our meters find moisture, not just above the visible stain, because drywall wicks water upward. The cut usually lands at a height that matches standard drywall sheets, which keeps the repair simpler. Where water wicked higher, the cut goes higher.

Is it safe to go back into a flooded house?

Wait until power to the flooded area is off and someone has checked for structural damage and gas leaks. Wear rubber boots and gloves, keep children and pets out, and do not touch electrical equipment that was under water. Have a licensed electrician inspect wet outlets, wiring, and appliances before they are used again.

Does flood insurance cover me if I am not in a flood zone?

If you carry a flood policy, it applies regardless of your zone; the zone affects whether a lender requires the policy and what it costs. Without one, rising water is usually excluded from homeowners coverage. New NFIP policies generally take effect after a 30-day waiting period, so a policy bought once a storm is forecast will not cover that storm.

Can furniture and belongings be saved after a flood?

Hard, non-porous items such as metal, glass, and sealed plastic can usually be cleaned and sanitized. Upholstered furniture, mattresses, pillows, and stuffed items that soaked in floodwater are generally discarded. Photograph and list everything before it goes to the curb, because flood contents claims are itemized.

Related services

Emergency Water Removal & Extraction

Pumping, truck-mount and portable extraction, and weighted carpet extraction that get standing and absorbed water out before it spreads to walls and the unit below.

Storm & Hurricane Damage Restoration

Emergency tarping and board-up, water removal, and drying after hurricanes, tropical storms, and severe thunderstorms, with damage documented for your claim.

Sewage Backup Cleanup

Containment, removal, sanitizing, and drying after toilet overflows, main line backups, septic failures, and cast-iron drain leaks.

Mold Remediation

Containment, HEPA filtration, removal of moldy materials, and detailed cleaning to IICRC S520, with the moisture problem found and corrected so growth does not return.

Water Damage Restoration

Extraction, moisture mapping, and structural drying for leaks, overflows, and floods, with documentation your adjuster can use.

Don't wait. Go with the pros.

Water in the building right now?

Call the 24/7 line. We will help you stop the source, tell you what to move, and get a crew scheduled. Not urgent? Send a request and we will call you back.

Call 24/7 (954) 289-0566
  1. 1 We answer 24/7, day or night
  2. 2 We help you stop the water and protect belongings
  3. 3 We schedule a crew and tell you when to expect them

On call 24/7

Free inspection

Schedule a no-cost on-site inspection. A restoration specialist will contact you within a few minutes to confirm the details.

Enter your name.

Enter a 10-digit phone number.

Enter a 5-digit ZIP code.

Choose the type of damage.

Floodwater in the building? Call (954) 289-0566 to speak with a restoration specialist right away. Our specialists are standing by and on call 24/7.

Recognized by

  • Angi Super Service Award 2025
  • Thumbtack Top Pro 2026
  • Expertise.com Best Water Damage Restoration Services in Pompano Beach 2026
  • 30+ YEARS OF INDUSTRY EXPERIENCE
  • BBB Accredited Business, A+ rating
  • IICRC Certified Firm
Call 24/7 (954) 289-0566 Request service