Privacy policy

This privacy policy explains how Restoration USA LLC, doing business as Restoration USA ("Restoration USA," "we," "us," or "our"), collects, uses, shares, and protects information when you visit restorationusa.com, submit a service request, call us, or receive text messages from us. If you have questions, email info@restorationusa.com or call (954) 289-0566.

Information we collect

Information you give us. When you submit a service request, call, or text us, we collect what you provide, such as:

• Your name, phone number, and email address
• The property address or ZIP code and the type of property
• Details about the damage and your request, and photos you choose to send
• Insurance information you choose to share, such as your insurance company and claim number
• Whether you agreed to receive text messages from us, and when

Information collected automatically. Our hosting provider records standard server logs, such as IP address, browser type, and pages visited, for security and reliability. When you submit a form, we also record the page you submitted it from and, if present, campaign details in the web address (for example, an ad click identifier) so we know which pages and campaigns produce requests. If analytics or advertising measurement tools are enabled, they may use cookies or similar technologies to measure visits and conversions such as calls and form submissions. You can block or delete cookies in your browser settings.

Phone calls

Calls to our phone lines may be answered by an automated virtual assistant that helps collect the details of your request, and may be transferred to a member of our team. Calls may be recorded and transcribed for quality, training, and to accurately process your request. If you do not want your call recorded, tell us at the start of the call or email us instead.

How we use information

• To respond to your request, schedule and perform inspections and restoration work, and keep job records
• To communicate with you by phone, email, and, if you opt in, text message about your request and job
• To prepare documentation for your insurance claim when you ask us to
• To operate, secure, and improve our website and services
• To meet legal, tax, and accounting obligations

Text messaging (SMS)

If you opt in, for example by checking the text message box on a service request form or by asking us to text you during a call, we will send you text messages about your service request, inspection scheduling and reminders, job status updates, and replies to your questions. Message frequency varies. Message and data rates may apply.

• Reply STOP at any time to stop receiving text messages. We will send one message confirming you have opted out.
• Reply HELP for help, or contact us at (954) 289-0566 or info@restorationusa.com.
• Consent to receive text messages is not a condition of requesting or purchasing any service.
• Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. All of the sharing described in the next section excludes text messaging opt-in data and consent. Your mobile number may be used by our messaging service providers only to deliver our messages to you. See our SMS terms for full program details.

How information is shared

We do not sell or rent your personal information. We share it only:

• With service providers that help us run our business, such as website hosting, form processing, phone, messaging, and virtual assistant providers, who may use it only to provide those services to us
• With people you ask us to share it with, such as your insurance adjuster, property manager, or condo association
• When required by law, or to protect our rights, our customers, or the public
• As part of a merger, sale, or transfer of our business, subject to this policy

Retention and security

We keep request and job records for as long as needed to provide service, support insurance claims, and meet legal and accounting obligations, then delete or de-identify them. We use reasonable administrative, technical, and physical safeguards to protect information, but no method of transmission or storage is completely secure.

Your choices and rights

• You can ask us to access, correct, or delete the personal information you gave us by emailing info@restorationusa.com.
• You can opt out of text messages at any time by replying STOP.
• You can opt out of marketing emails, if we ever send them, using the unsubscribe link in the email.

We will respond to requests within a reasonable time and may need to verify your identity first.

Children

Our website and services are not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us

Restoration USA LLC (doing business as Restoration USA)
Email: info@restorationusa.com
Phone: (954) 289-0566