Privacy policy

This policy explains what information Restoration USA collects through restorationusa.com and how it is used. Questions can be sent to info@restorationusa.com.

Information you give us

When you submit a service request, we collect the details you enter: your name, phone number, property ZIP code, the type of damage, and optionally your email address and a description of what happened. We use this information to contact you about your request, schedule service, and keep records of the work.

Information collected automatically

Our hosting provider records standard server logs, such as IP address, browser type, and pages requested, for security and reliability. When you submit a form, we also record the page you submitted it from and, if present, campaign parameters in the URL (for example, a source or ad click identifier) so we know which pages and campaigns produce requests.

If analytics or advertising measurement tools are enabled on this site, they may set cookies or similar technologies to measure visits and conversions such as phone calls and form submissions. You can block cookies in your browser settings.

How information is shared

We do not sell your personal information. We share it only with service providers that help us operate the site and our business (such as website hosting and form processing), when you ask us to share it (for example, with your insurance adjuster or property manager), or when required by law.

Retention and security

We keep request and job records for as long as needed to provide service, support insurance claims, and meet legal and accounting obligations. We use reasonable safeguards to protect information, but no method of transmission or storage is completely secure.

Your choices

You can ask us to access, correct, or delete the personal information you submitted by emailing info@restorationusa.com. We will respond within a reasonable time.

Children

This site is not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy. The date at the top shows when it was last changed.