Emergency Water Removal & Extraction
Pumping, truck-mount and portable extraction, and weighted carpet extraction that get standing and absorbed water out before it spreads to walls and the unit below.
Water damage restoration
Water damage restoration for South Florida homes and businesses
We remove the water, find everything it reached, and dry the structure until the readings say it is dry. Then we document it all for your insurance claim.
- 24/7 emergency line
- IICRC Certified Firm
- Insurance claim documentation
On call 24/7
Free inspection
Schedule a no-cost on-site inspection. A restoration specialist will contact you within a few minutes to confirm the details.
Request received
Thank you. A restoration specialist will contact you at the number provided to confirm the details. If water is still coming in, call now and we'll walk you through shutting it off.
(954) 289-0566Recognized by
What water damage restoration covers
Restoration is everything between "there is water on the floor" and "the house is back to normal." It starts with stopping the source and extracting standing water, then moves to finding the moisture you cannot see, drying the structure, cleaning what was affected, and repairing what could not be saved.
Most of the work is in the drying. Water wicks up drywall, soaks into baseboards and cabinet bases, and gets under flooring. If those materials are not dried to normal readings, they swell, delaminate, or grow mold weeks later. We measure moisture at the start, every day during drying, and at the end, so you can see the progress.
In South Florida that matters more than most places. Homes sit on concrete slabs with block walls that hold water, and indoor humidity rises fast when the AC is off. A job that looks dry on day two can still be wet inside the wall.
What to look for
Signs of hidden water damage
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Bubbling or peeling paint
Moisture behind the paint film pushes it off the wall, often near baseboards or below windows.
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Soft or swollen baseboards
MDF baseboards and cabinet toe-kicks swell when they wick water from the floor.
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Loose or hollow-sounding tile
Water under tile can break the bond to the slab. Grout lines may stay dark after mopping.
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Cupping wood or laminate
Boards that curl up at the edges are drawing moisture from below.
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Musty odor
A persistent damp smell usually means something is still wet and microbial growth has started.
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Higher water bill
An unexplained jump can point to a hidden supply leak under the slab or inside a wall.
Our process
How we restore water-damaged property
Every job follows the same sequence, scaled to the size of the loss.
- 01
Call and dispatch
Tell us what happened. We will walk you through shutting off the water and what to move, and schedule a crew.
- 02
Inspect and map moisture
We use moisture meters and thermal imaging to find every wet material, including inside walls and under flooring, and photograph the starting conditions.
- 03
Extract the water
Truck-mounted or portable extractors remove standing water and as much as possible from carpet, pad, and other surfaces.
- 04
Remove what cannot be saved
Saturated pad, swollen baseboards, and drywall that will not dry in place are removed. Everything else is dried in place.
- 05
Dry and dehumidify
Air movers and dehumidifiers are set up for the space. We take readings daily and adjust equipment until materials reach normal moisture levels.
- 06
Clean and treat
Affected surfaces are cleaned and treated with antimicrobial products. Contaminated water gets a full sanitation protocol.
- 07
Document and repair
You receive photos, readings, and a scope of work for your adjuster. Repairs return the property to its pre-loss condition.
Types and causes
Water damage we handle
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AC and air handler overflows
Clogged condensate lines and failed drain pans, the most common source we see in South Florida.
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Burst and leaking pipes
Supply lines, fittings, slab leaks, and failed shut-off valves.
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Appliance failures
Water heaters, washing machines, dishwashers, refrigerator ice makers.
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Roof and window leaks
Rain intrusion during storms, failed flashing, and older window seals.
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Flooding and storm water
Rising water, street flooding, and storm surge. Treated as contaminated water.
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Sewage and drain backups
Toilet overflows and cast-iron drain failures, which need Category 3 cleanup.
Timing
Why the first 48 hours matter
Water keeps moving and materials keep absorbing it until the space is dried. The cost of a job rises quickly with time.
- First hour
Water spreads across floors and starts wicking into drywall and baseboards.
- Hours 1–24
Wood and MDF swell, paint blisters, and odors begin. Furniture can stain carpet.
- Hours 24–48
Mold can begin growing on wet materials, especially in South Florida humidity.
- After 48 hours
Flooring may delaminate, more drywall needs replacing, and contamination risk rises.
Why Restoration USA
Why property owners call Restoration USA
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Readings, not guesses
Moisture is measured at the start, daily, and at the end. Drying is complete when the numbers say so.
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Built for South Florida construction
Block walls, slab floors, tile, and condo towers dry differently. Our setups account for it.
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Documentation for your claim
Photos, moisture logs, and an itemized scope that make the adjuster conversation easier.
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Residential and commercial
Single-family homes, condo buildings, offices, and retail spaces.
Reviews
What clients say
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Grateful for James and his team! They did an outstanding job helping my elderly father whose living room had gotten wet due to weather conditions! Fast, detailed, and professional, with a caring spirit!!! Would highly recommend Restoration USA!! Great job again!!!
Google review View source -
James did an amazing job of helping me understand what goes into a water damage claim. They even helped us when it came to the claims process by dealing with adjusters and our insurance provider. Thank you James and the rest of the Restoration USA team!
Google review View source
★ Every job is documented: photos, readings, and an itemized scope.
Insurance
Water damage and your insurance
Most homeowners policies cover sudden and accidental water damage, such as a burst pipe or an appliance overflow. They usually exclude long-term leaks, and flood damage from rising water is typically covered only by a separate flood policy.
You stay in control of your claim. We provide the documentation adjusters ask for: dated photos, moisture readings, equipment logs, and an itemized scope of work. Call your carrier to open the claim, and call us to stop the damage. Most policies expect you to take reasonable steps to prevent further damage.
Usually covered
- Sudden pipe bursts and supply-line failures
- Water heater ruptures
- Toilet, sink, and tub overflows
- Appliance and AC overflows
- Burst or accidentally discharged fire sprinklers
- Water that enters through storm damage to the roof or windows
- Mold caused by a covered water loss, often up to a set limit
What we document
- Source of the loss and affected areas
- Daily moisture readings and equipment logs
- Thermal images of hidden moisture
- Every material removed, and why
- Each condo unit and common area, documented separately
- Dated photos and an itemized scope of work
Carriers we've worked with: Citizens Property Insurance, Universal Property & Casualty, Tower Hill Insurance, State Farm, Allstate, USAA, and many more.
Coverage decisions belong to your insurer and depend on your policy. Florida does not allow assignment of benefits on property policies issued on or after January 1, 2023, so you stay in control of your claim.
How water damage claims work in FloridaFAQ
Water Damage Restoration: common questions
How long does water damage restoration take?
Drying usually takes three to five days for a typical residential loss once the water is extracted. Larger losses, dense materials like hardwood or plaster, and Category 3 water take longer. Repairs are scheduled after the structure is confirmed dry.
Can I stay in my home during drying?
Usually, yes. The equipment is loud and runs continuously, and affected rooms are off-limits. If the water is contaminated, if the HVAC system is affected, or if someone in the home has respiratory issues, we may recommend staying elsewhere.
Do I need to call my insurance company first?
You can call both at once. Your policy requires you to take reasonable steps to prevent further damage, and extraction and drying are exactly that. We document the conditions before and during the work so your adjuster can see what we found.
What is the difference between clean water and contaminated water?
The IICRC classifies water by contamination: Category 1 is clean water from a supply line, Category 2 has some contamination, such as washing machine discharge, and Category 3 is grossly contaminated, such as sewage or floodwater. The category decides what can be dried and saved and what must be removed.
Will drying prevent mold?
Fast, thorough drying is the most effective way to prevent mold. Mold needs moisture. When materials are returned to normal moisture levels within a day or two of the loss, growth is far less likely.
Related services
Often needed alongside water damage
Structural Drying & Dehumidification
Dehumidification, air movement, and targeted drying for wall cavities, block, slabs, and hardwood, tracked with daily moisture readings.
Burst Pipe & Plumbing Leak Water Damage
Extraction, drying, and repairs after supply line breaks, pinhole leaks, slab leaks, and failed valves, coordinated with your plumber.
Ceiling Water Damage
Tracing, making safe, drying, and repairing ceilings soaked by condo leaks, attic AC units, plumbing, and roof leaks.
Mold Remediation
Containment, HEPA filtration, removal of moldy materials, and detailed cleaning to IICRC S520, with the moisture problem found and corrected so growth does not return.
Flood Damage Cleanup & Restoration
Category 3 cleanup for storm surge, street flooding, and tidal water: extraction, flood cuts, sanitizing, and drying, documented for a flood claim.
Service areas
Water Damage Restoration near you
We cover Miami-Dade, Broward, and Palm Beach counties. These are some of the cities where we handle water damage most often.
- Water damage restoration in Fort Lauderdale Broward County
- Water damage restoration in Miami Miami-Dade County
- Water damage restoration in Boca Raton Palm Beach County
- Water damage restoration in West Palm Beach Palm Beach County
- Water damage restoration in Hollywood Broward County
- Water damage restoration in Pompano Beach Broward County
- Water damage restoration in Coral Springs Broward County
- Water damage restoration in Delray Beach Palm Beach County
Don't wait. Go with the pros.
Water in the building right now?
Call the 24/7 line. We will help you stop the source, tell you what to move, and get a crew scheduled. Not urgent? Send a request and we will call you back.
Call 24/7 (954) 289-0566- 1 We answer 24/7, day or night
- 2 We help you stop the water and protect belongings
- 3 We schedule a crew and tell you when to expect them
On call 24/7
Free inspection
Schedule a no-cost on-site inspection. A restoration specialist will contact you within a few minutes to confirm the details.
Request received
Thank you. A restoration specialist will contact you at the number provided to confirm the details. If water is still coming in, call now and we'll walk you through shutting it off.
(954) 289-0566Recognized by