Questions property owners ask us

Shut off the water at the fixture or the main valve, and turn off power to any room where water is near outlets or cords. Move valuables, electronics, and rugs out of the wet area, and put foil or plastic under furniture legs on wet carpet. Take photos before you move anything. Do not use a household vacuum on water.

It depends on how much material got wet, the category of water, and how long it sat. A contained clean-water leak caught early costs far less than a contaminated loss that spread for days. We give you a scope after the inspection, and when the loss is covered, most of the cost typically goes through your insurance claim minus your deductible.

Most policies cover sudden and accidental water damage such as a burst pipe or an appliance overflow. Gradual leaks and rising floodwater are commonly excluded, and flood needs a separate flood policy. Your policy and adjuster make the coverage decision; we provide the documentation they ask for.

In Florida, you generally have the right to choose your own contractor. Read your policy, because some policies include managed repair programs with their own rules. Either way, you can call us to stop the damage right away.

Most residential water losses dry in three to five days after extraction. Dense materials such as hardwood, plaster, and concrete block, or contaminated water, can take longer. We decide drying is finished based on readings, not on a set number of days.

We serve homes and businesses across Miami-Dade, Broward, and Palm Beach counties. See the service areas page for the cities we cover most often, or call to confirm availability for your address.

We handle it for you. Our free mold inspection checks for visible growth and moisture. When you need lab sampling before the work or verification after it, the testing is performed by a Florida-licensed mold assessor, kept separate from the remediation as Florida law requires, and we schedule it and work from the report.

A small patch on a hard surface, under about 10 square feet, can often be cleaned by a homeowner wearing gloves, eye protection, and an N95 respirator, once the moisture source is fixed. Do not dry-brush or sand it, which spreads spores. Larger areas, growth inside walls or the HVAC system, and anything after sewage or floodwater should be handled professionally; in Florida, companies remediating more than 10 square feet must be licensed.

It is worth taking seriously. The CDC notes that damp, moldy homes can cause coughing, wheezing, a stuffy nose, and eye or skin irritation, and points to a potential link between early mold exposure and asthma developing in some children. If there is a baby or young child in the home, keep them out of the affected area, have the growth and the moisture behind it dealt with as soon as possible, and talk to your pediatrician about any symptoms.

Make sure everyone is safe, and stay out of rooms with sagging ceilings or standing water near outlets. Photograph and video the damage before moving anything, report the claim to your carrier, and call us to tarp, board up, and remove water. Keep receipts for anything you spend to protect the property.

Yes. We provide emergency roof tarping and board-up to stop rain from getting in and to secure broken windows and doors. A tarp is temporary protection for the interior until your roofer can make permanent repairs.